If you have other questions, please just send it to support@casecoco.com
Why my photo detail missed?
---- Please ensure your photos are taken under sufficient brightness if the photo is too bright or too dark it could cause less details to show through.
What type of photo should I upload?
----A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears.
Notice: Please do not upload blurred photos. The higher the resolution, the better.
We allow a maximum of two faces printed on a product.
If you have two faces that you want printed on an item we suggest doing the following:
Simply upload one picture that has both pet’s in it. However if your finding it hard to get a good photo then you can use a website like BeFunky to merge two pictures into one by using the collage feature. It’s super easy to do and only takes one minute.
You can upload any photos with a face! We can also provide a lot of lovely face patterns for you to choose! Choose your love, we design for you!
We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.
All our products are true to size. Measure yourself and choose the size accordingly. If your in-between sizes we recommend ordering the size up.
For best results we recommend washing our wears inside out with cold water and line dry. Use a mild detergent and avoid using fabric softener will allow for longer lasting results.
Simply choose the product, color and upload your photo. Then click on the “ADD TO CART” button and follow the steps to complete your order.
We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
We issue safe payments through Stripe or Paypal.
Typically, it takes about 5-7 business days for our socks, boxers and blankets to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-15 working days.
Please note that during the holidays our production time may vary.
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.
After placing your order, you may not change your shipping from domestic to international and vice versa.
If you spend below $30 our shipping charge is only $4.99.
If you spend over $30.01 our shipping charge is FREE.
International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. We will choose the right factory based on your location to ensure fast delivery. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at support@casecoco.com.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
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